Credit Reporting Policy

1. About this Policy

AQUABLIVIS FINANCE PTY LTD (ACN 701 235 127) ("AQUABLIVIS", "we", "us" or "our") is committed to protecting the privacy and security of credit-related information.

Our credit reporting disclosures are also provided to you through our loan application and other relevant disclosure documents.

This Credit Reporting Policy and Statement of Notifiable Matters provides additional information about:

• ●how we collect, hold, use and disclose credit-related information;
• ●the types of credit-related information we may collect;
• ●how credit reporting information may be used in assessing credit applications;
• ●how you can access and request correction of credit-related information;
• ●the credit reporting bodies with which we may interact;
• ●your rights in relation to credit reporting; and
• ●how you can make a complaint about our handling of credit-related information.

Our general Privacy Policy separately explains how we collect, use, disclose and manage other types of personal information.

This Policy is intended to operate in accordance with applicable Australian privacy laws, including Part IIIA of the Privacy Act 1988 (Cth) ("Privacy Act") and the Privacy (Credit Reporting) Code ("Credit Reporting Code"), as applicable.

2. Collecting and Holding Credit-Related Information

We may collect and hold information about you where it is reasonably necessary to:

• ●identify you;
• ●provide products or services requested by you;
• ●assess your financial position;
• ●assess your creditworthiness;
• ●assess your eligibility for credit;
• ●manage credit facilities provided to you; or
• ●comply with our legal and regulatory obligations.

Depending on the circumstances, credit-related information may include:

• ●credit information;
• ●credit eligibility information;
• ●information derived from credit reporting bodies; and
• ●information derived by us from credit-related information.

These terms have the meanings given to them under the Privacy Act and applicable Credit Reporting Code.

3. Types of Credit Information We May Collect

Credit information may include information relating to credit that you have applied for or that has been provided to you.

Depending on the circumstances, this may include:

• ●your identity information;
• ●information about applications you have made for credit;
• ●the type and amount of credit applied for or provided;
• ●the date credit was provided;
• ●the terms of a credit facility;
• ●repayment history information;
• ●financial hardship information;
• ●information about defaults or overdue payments;
• ●payment information;
• ●new arrangement information;
• ●information concerning serious credit infringements;
• ●court proceedings information;
• ●personal insolvency information;
• ●information contained in public registers;
• ●credit-related court judgments; and
• ●other credit-related information permitted to be collected under applicable law.

4. Credit Eligibility Information

Credit eligibility information may include information that a credit reporting body provides to us, together with information we derive from that information.

Depending on the circumstances, this may include:

• ●credit scores;
• ●credit ratings;
• ●credit inquiries;
• ●repayment history information;
• ●default information;
• ●court proceedings information;
• ●personal insolvency information; and
• ●other information relating to your creditworthiness.

We may use this information when assessing a credit application or managing an existing credit facility, subject to applicable law.

5. Information We Derive

We may derive information about your creditworthiness from information provided to us by credit reporting bodies and other lawful sources.

For example, we may use available information to develop an internal assessment, risk profile, credit score or other measure relevant to our credit assessment and risk management processes.

6. How We Collect Credit-Related Information

We may collect credit-related information through a number of sources, including:

• ●directly from you through application forms and other documents;
• ●through our website or online application systems;
• ●by telephone, email or in-person discussions;
• ●from credit reporting bodies;
• ●from other credit providers;
• ●from lenders, funders and mortgage managers;
• ●from mortgage or finance brokers;
• ●from financial advisers and other professional representatives acting on your behalf;
• ●from third parties where you have authorised us to obtain the information;
• ●from related entities or service providers;
• ●from publicly available sources; and
• ●from other sources where permitted or required by law.

If we receive unsolicited personal or credit-related information that we did not request and which is not reasonably necessary for our functions or activities, we may take reasonable steps to destroy or de-identify that information where required or permitted by law.

7. Purposes for Collecting and Using Credit-Related Information

We may collect, hold, use and disclose credit-related information for purposes including:

• ●assessing your application for credit;
• ●assessing your financial position and creditworthiness;
• ●determining whether a credit product may be suitable for you;
• ●providing credit or other financial products and services;
• ●administering and managing credit facilities;
• ●processing and completing settlements;
• ●managing your account following settlement;
• ●assisting with financial hardship arrangements;
• ●managing overdue accounts and credit defaults;
• ●complying with responsible lending obligations;
• ●participating in the credit reporting system;
• ●securitisation and funding activities;
• ●assigning or transferring debt or credit facilities;
• ●managing risks associated with our lending activities;
• ●preventing, detecting and investigating fraud or serious credit infringements;
• ●responding to complaints and disputes;
• ●dealing with regulatory or legal matters;
• ●meeting our legal and regulatory obligations; and
• ●any other purpose permitted or required by law.

8. If You Do Not Provide Information

If you do not provide information that we reasonably require, or if the information you provide is incomplete or inaccurate, we may be unable to:

• ●assess your application for credit;
• ●verify your identity;
• ●assess your financial position or creditworthiness;
• ●determine whether a proposed credit facility is suitable;
• ●comply with our legal or regulatory obligations; or
• ●provide the credit products or services you have requested.

9. Use and Disclosure of Credit-Related Information

Our collection, use and disclosure of credit-related information is governed by applicable privacy laws, including Part IIIA of the Privacy Act and the Credit Reporting Code.

Subject to applicable law, we may disclose credit-related information to organisations and individuals including:

• ●lenders and other credit providers;
• ●finance brokers and mortgage brokers;
• ●mortgage managers and funders;
• ●investors and funding providers;
• ●persons acting on your behalf, including lawyers, accountants, financial advisers and other professional representatives;
• ●persons holding a valid power of attorney or other legal authority;
• ●valuers;
• ●insurers and mortgage insurers;
• ●debt collection agencies;
• ●credit reporting bodies;
• ●identity verification providers;
• ●fraud prevention and detection organisations;
• ●government agencies and regulators;
• ●courts, tribunals and enforcement bodies;
• ●external dispute resolution providers;
• ●service providers, contractors and agents;
• ●technology and information management providers;
• ●organisations assisting us with securitisation or funding arrangements;
• ●actual or prospective purchasers of our business or assets;
• ●guarantors and prospective guarantors;
• ●co-borrowers and prospective co-borrowers;
• ●employers or referees where verification is reasonably required;
• ●related entities and associated businesses;
• ●persons you have authorised us to provide information to; and
• ●any other person where disclosure is permitted or required by law.

10. Credit Reporting Bodies

We may collect credit-related information from, and disclose credit-related information to, credit reporting bodies.

Depending on the products, services and credit assessment arrangements applicable to your application, these may include:

The credit reporting bodies we use may change from time to time.

You should refer to the relevant credit reporting body's website for further information about its privacy and credit reporting practices.

11. Statement of Notifiable Matters

Under the Privacy Act and Credit Reporting Code, we are required to provide you with certain information when we collect personal information that is likely to be disclosed to a credit reporting body.

The following matters are important.

11.1 Credit Reporting

We may disclose information about you to, and receive information about you from, credit reporting bodies.

Credit reporting bodies may collect and use information provided by us in preparing credit reports and other credit-related information for credit providers.

11.2 Information Provided to Credit Reporting Bodies

Information we provide to a credit reporting body may include:

• ●your identity information;
• ●information that you have applied for credit;
• ●information about the type and amount of credit you have applied for;
• ●information about credit facilities provided to you;
• ●repayment history information;
• ●financial hardship information;
• ●default information; and
• ●other information that may lawfully be disclosed under the credit reporting system.

11.3 Serious Credit Infringements and Defaults

Where permitted by law, we may disclose information to a credit reporting body where you fail to meet your credit obligations, commit fraud or attempt to commit fraud, or otherwise commit a serious credit infringement.

Information disclosed to a credit reporting body may affect your ability to obtain credit in the future.

12. Your Rights in Relation to Credit Reporting

You have rights under applicable privacy and credit reporting laws, including rights to:

• ●request access to credit-related information we hold about you;
• ●request correction of inaccurate, incomplete, out-of-date, irrelevant or misleading information;
• ●make a complaint about our handling of your credit-related information;
• ●request information about our credit reporting practices; and
• ●contact a credit reporting body directly regarding information it holds about you.

You may also contact a credit reporting body to request that it does not:

• ●use your credit information for pre-screening for direct marketing; or
• ●disclose your credit information where you reasonably believe you have been or are likely to be a victim of fraud.

13. Overseas Disclosure

Some organisations that provide services to us or assist us in operating our business may be located outside Australia or may store or process information overseas.

Depending on the service providers and systems used from time to time, information may be disclosed to or stored in jurisdictions including:

• ●Hong Kong;
• ●China;
• ●the Philippines;
• ●Malaysia;
• ●Singapore;
• ●Nepal;
• ●the United Kingdom;
• ●Germany and other European Union jurisdictions;
• ●Canada;
• ●the United States; and
• ●other jurisdictions where our service providers operate.

The countries to which information may be disclosed or where information may be stored may change from time to time.

Where information is disclosed overseas, the recipient may be subject to privacy laws that differ from those applicable in Australia.

We take reasonable steps to ensure that overseas service providers handling personal information are appropriately selected and managed, consistent with our legal obligations.

14. Security of Credit-Related Information

We may hold credit-related information in physical, electronic, cloud-based or other forms of storage.

We take reasonable steps to protect credit-related information from:

• ●unauthorised access;
• ●misuse;
• ●interference;
• ●loss;
• ●unauthorised modification; and
• ●unauthorised disclosure.

Our security measures may include physical security controls, access restrictions, authentication procedures, information technology controls and other reasonable safeguards.

No electronic storage or transmission system can be guaranteed to be completely secure.

Where information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to applicable legal, regulatory and record-retention requirements.

15. Access to Credit-Related Information

You may request access to credit-related information we hold about you by contacting us in writing.

We will deal with your request within a reasonable period and in accordance with applicable privacy laws and the Credit Reporting Code.

In some circumstances, access may be refused where permitted or required by law.

For example, we may be unable to provide access where:

• ●we cannot reasonably verify your identity;
• ●providing access would breach another person's privacy;
• ●disclosure is prohibited or restricted by law; or
• ●another applicable exception applies.

Where we refuse access, we will generally provide written reasons for the refusal, unless it would be unreasonable or unlawful to do so.

We may charge a reasonable fee for providing access where permitted by law, but we will not charge you simply for making a request for access.

16. Correcting Credit-Related Information

You may ask us to correct credit-related information we hold about you if you believe it is:

• ●inaccurate;
• ●incomplete;
• ●out of date;
• ●irrelevant; or
• ●misleading.

We will investigate your request and take reasonable steps to correct information where we are satisfied that a correction is required.

Where applicable, we will provide written confirmation of the outcome of your request.

We aim to deal with correction requests within 30 days, or within any longer period agreed with you in writing where permitted by law.

If we refuse to make a requested correction, we will generally provide reasons for our decision and advise you of the available complaint mechanisms.

17. Accessing Information Held by Credit Reporting Bodies

If you wish to obtain the most current information about your credit history, you should also consider contacting the relevant credit reporting bodies directly.

You can contact the credit reporting bodies listed in this Policy using the details provided above.

A credit reporting body may hold information about you that is separate from the information held by AQUABLIVIS.

18. Complaints and Feedback

If you have a question, concern or complaint about:

• ●this Credit Reporting Policy;
• ●our handling of your credit-related information;
• ●the accuracy of information we hold about you;
• ●a potential breach of the Privacy Act;
• ●a potential breach of the Australian Privacy Principles; or
• ●a potential breach of the Credit Reporting Code,

please contact us using the details below.

We will investigate your complaint and take reasonable steps to resolve it in accordance with our internal dispute resolution procedures and applicable privacy laws.

19. External Privacy Complaints

If you are not satisfied with our response to your privacy complaint, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

The OAIC provides information about privacy rights and the process for making a privacy complaint.

You should generally raise your concerns with us before contacting the OAIC, where appropriate.

20. External Financial Dispute Resolution

Where your complaint relates to a financial service or credit matter and remains unresolved, you may also be entitled to contact the Australian Financial Complaints Authority (AFCA).

AFCA provides an independent dispute resolution service for eligible financial complaints.

You should generally raise your complaint with us first so that we have an opportunity to resolve it.

21. Changes to this Policy

We may update this Credit Reporting Policy and Statement of Notifiable Matters from time to time to reflect:

• ●changes in legislation or regulation;
• ●changes to our credit reporting practices;
• ●changes to our products or services;
• ●changes to our service providers; or
• ●changes to the way we collect, use, hold or disclose information.

The most current version of this Policy will be made available through our website or upon request.

22. Contact Details

For further information about this Credit Reporting Policy, please contact: